BrikMate is building the agentic operating system for commercial real estate teams. We replace outdated technology and fragmented, manual back-office work with intelligent agents that execute the workflows required to run complex real estate portfolios.
Why customers choose BrikMate? The product is exceptional and the customer experience is unmatched.
As we continue scaling, maintaining a world-class customer experience is non-negotiable.
This is a founding role at BrikMate.
This role exists to ensure customers succeed and the business runs cleanly as BrikMate scales from early traction to a category-defining company. You are not inheriting a playbook. You are building it.
You own the post-sale customer experience end to end. From contract signed through onboarding, adoption, and ongoing success, you are accountable for how quickly customers receive value and how confidently they rely on BrikMate day to day.
You will design the systems, processes, and standards that future Business & Customer Operations hires will inherit. What you build here becomes the foundation for how BrikMate serves customers at scale.
Secondarily, you will flex into internal business operations. As an early-stage company, priorities shift. When internal projects need support or ownership, this role steps in and drives execution forward.
You will work directly with the Founder & CEO and have real ownership over customer outcomes and internal execution.